Privacy Policy
CHYANDOUR, LLC operates the website located at www.chyandour.mom. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. By using the site, you consent to the data practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily provide when you fill out our contact form, send us an email, or otherwise communicate with us. This may include your full name, email address, phone number, company name, job title, project details, and any other information you choose to include in your message.
1.2 Information Collected Automatically
When you visit our website, certain information is automatically collected by our hosting infrastructure and analytics systems. This includes your IP address, browser type and version, operating system, referring URL, pages viewed, time spent on pages, access timestamps, and other diagnostic data. This information is used in aggregate form to analyze trends, administer the site, and improve our services.
1.3 Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device that help us remember your preferences and understand how you interact with our site. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.
2. How We Use Your Information
CHYANDOUR, LLC uses the information we collect for the following purposes:
- Service Delivery: To respond to your inquiries, provide requested information about our services, and communicate with you about your projects.
- Business Operations: To operate, maintain, and improve our website and services, including troubleshooting, data analysis, and testing.
- Marketing Communications: With your consent, to send you informational content, service updates, and relevant industry insights. You may opt out of marketing communications at any time by contacting us or using the unsubscribe link provided in our emails.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
- Security: To detect, prevent, and address fraud, unauthorized access, and other potential threats to the security of our systems and your data.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:
- Service Providers: We may engage trusted third-party vendors to perform functions on our behalf, such as website hosting, email delivery, and analytics. These providers are contractually bound to protect your data and use it solely for the services we request.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
- Legal Obligations: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Contact form submissions are typically retained for the duration of the business relationship plus two years. Automatically collected analytics data is retained in aggregate form indefinitely but is not linked to personally identifiable information.
5. Data Security
CHYANDOUR, LLC implements and maintains reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include TLS encryption for data in transit, secure server configurations, access controls, and regular security assessments. However, no method of electronic storage or transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out: You may opt out of marketing communications at any time.
- Data Portability: Where applicable, you may request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, please contact us using the information provided in Section 9. We will respond to your request within the timeframe required by applicable law.
7. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date at the top of this page and, where appropriate, provide notice on our website or via email. Your continued use of our website following the posting of changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.
9. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: eileen.d@chyandour.mom
- Phone: +1 (802) 710-4285
- Mail: CHYANDOUR, LLC, 20 Oak St, Ellsworth, ME 04605-1634, United States
10. California Privacy Rights
Under the California Consumer Privacy Act (CCPA) and as amended by the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. These include the right to know what personal information we collect and how we use it, the right to delete personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights. CHYANDOUR, LLC does not sell personal information. To exercise your California privacy rights, please contact us using the information in Section 9.
11. International Data Transfers
CHYANDOUR, LLC is based in the United States. If you access our website or services from outside the United States, your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our website, you acknowledge that your information may be transferred to jurisdictions that may not provide the same level of data protection as your home country. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.